Refund policy

Returns

We want you to love your purchase! If you're not completely satisfied, we accept returns within 3 days of delivery.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it
Be in the original packaging with all tags attached
Have the receipt or proof of purchase

Certain types of items cannot be returned:

Gift cards
Personalized or custom-made products
Items marked as “Final Sale”

How to Request a Return

To start a return, please email us at contact@erminiopalamino.com with:

Your order number
The reason for return
A photo of the product with unpacking video (if damaged or incorrect)

If your return is approved, we’ll provide you with the return shipping address. Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product.

Refunds

Once we receive and inspect your return, we’ll notify you about the status. If approved:

Your refund will be processed to your original payment method within 5–7 working days

Please note:

Shipping charges (if any) are non-refundable
Refund times may vary depending on your payment provider

Exchanges

We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, email us at florenceretaildelhi@gmail.com within 48 hours of delivery.