Frequently asked questions
Can I return or exchange my order?
We accept returns within 3 days of delivery on unused products in original packaging. Visit our [Refund Policy] page for complete instructions.
How do I contact customer support?
You can reach us anytime at florenceretaildelhi@gmail.com or through our [Contact Us] page. We aim to respond within 24 hours.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are thoughtfully designed and manufactured in Italy, capturing the essence of timeless European craftsmanship. To scale our vision globally, we also collaborate with trusted producers in India, blending Italian elegance with exceptional international quality.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.